Contact Us About Casino Content and Partnerships
Got a question, spotted an error, or want to work with us? Here’s how to get in touch with the Casino Insider Au team.
How to Reach Us
The quickest way to contact us is by email:
We read every message that comes in. While we can’t guarantee a reply to every inquiry, we do our best to respond to legitimate questions within a reasonable timeframe — typically a few business days.
What to Write to Us About
Corrections and updates. If you’ve found a factual error, an outdated bonus offer, or a listing that no longer matches reality, tell us. Include the page URL, what’s wrong, and (if possible) a source we can verify. Reader corrections genuinely improve our content, and we take them seriously.
Editorial questions. Questions about how we review casinos, how rankings are compiled, or how we handle advertising and affiliate relationships.
Partnerships and advertising. Business proposals, content collaborations, and media inquiries. Please note that editorial coverage cannot be bought — commercial arrangements never influence our reviews or ratings.
What NOT to Write to Us About
Gambling problems. If gambling is causing harm to you or someone you know, this inbox is not the right place. Casino Insider Au is an information website, not a support service. Please visit our responsible gambling page for details on free, professional support services available in Australia, including BetStop — the National Self-Exclusion Register, which lets Australians exclude themselves from all licensed Australian wagering and gambling services. Note that BetStop does not cover offshore casinos, cannot close offshore accounts, and cannot prevent you from accessing them.
Account, deposit, or withdrawal issues with casinos. We don’t operate any casino and can’t access accounts, reverse transactions, or chase payments on your behalf — especially with offshore operators, which fall outside Australian consumer-law protections and jurisdiction. If you have an issue with an unlicensed operator, contact the gambling regulator in your state or territory, and keep records: screenshots, reference numbers, and timestamps.
Complaints about being scammed. Australian authorities will generally not assist in recovering funds from illegal offshore operators, but reporting them to your state or territory regulator helps prevent harm to others.
A Final Note
Casino Insider Au is an independent information resource for Australian players. We publish what we believe to be accurate at the time of writing (2026), but offers, terms, and regulations change — always verify current details directly with operators and regulators, including licence numbers on the regulator’s public register.
We look forward to hearing from you at [email protected].